Skip to content
The AI order desk for B2B distribution

Every order,every channel —and the capital it frees.

Capture the order on any channel, post it clean into your ERP, and let one agent run the supply chain behind it — demand, stock, suppliers and freight — so cash stops sitting on the shelf.

One agent across order-to-cash, procure-to-pay & record-to-report — ERP, WMS, TMS, analytics, GRC & QMS

The problem — and the prize

Manual order entry is the symptom. Trapped capital is the cost.

Orders get re-keyed by hand, forecasts miss, shelves overstock, suppliers aren't pushed, and freight is left on the table. Each is a line of cash you can get back.

20–30%

of inventory value spent every year just to carry stock — capital, space, risk.

Industry benchmark
15–30%

less inventory at the same service level with demand forecasting + multi-echelon optimization.

Industry benchmark
3–10%

off negotiated spend — plus longer payment terms — from agentic, should-cost sourcing.

Industry benchmark
5–15%

freight savings from multi-carrier rate-shopping and route optimization.

Industry benchmark

Ranges are external industry benchmarks (Pactum/Walmart, ToolsGroup, MIT SCM, C.H. Robinson and others), not guarantees — results depend on baseline, network, demand variability and mix.

How it works

Capture anywhere. Check everything. Post once. Then optimize.

One agent spans the whole order — not an inbox plugin that stops at a draft.

01 · CAPTURE

On the buyer’s channel

WhatsApp, email & PO, storefront, Teams, phone, an EDI 850, or an AI assistant over MCP — the agent reads prose, tables and attachments and understands the order.

02 · CHECK & POST

Price, terms, then your ERP

Live stock and substitutions, contract pricing, credit and net terms, tax on the line — posted clean into the native engine or the ERP you run. Not a draft to re-key.

03 · OPTIMIZE

Run the supply chain behind it

Forecast demand, right-size stock across warehouses, negotiate with suppliers, and rate-shop freight — so every order also frees cash and protects margin.

Channels

Meet buyers where they already order.

Every channel runs the same agent, catalog, pricing and approval rules. Honest status on each — no vaporware.

AI Order Desk WhatsApp Email & PO capture Storefront & widget Marketplace API & headless · scoped EDI 850→855 co-pilot AI assistants (UCP/MCP) Microsoft Teams · on request Phone line · on request+ Messenger, Telegram, SMS/RCS, punchout — roadmap
Working capital & inventory

Predict demand across every channel. Stop overstocking. Release the cash.

The agent senses demand from orders flowing in on every channel, right-sizes stock to the service level you set, and keeps one inventory count that reflects exactly in your ERP — a single source of truth across warehouses.

  • Multi-channel demand sensingForecast from live demand across WhatsApp, PO, storefront and EDI.
  • Multi-echelon inventory optimizationRight-size stock hub-to-spoke — 15–30% less inventory at the same service level.
  • Par-level auto-replenishmentWatches consumption and reorders before the shelf runs dry.
  • Single source of truthOne inventory count, reconciled and reflected exactly in the ERP.
One source of truth

From the dock to the general ledger.

Every receipt, count and movement across your warehouses reconciles to one number — the one your ERP, your buyers and your agents all trust.

Agentic procurement

An agent that negotiates — quote to invoice, for cheaper cost.

Point it at your suppliers and it runs the conversation: should-cost targets, counter-offers, lead times and payment terms — then raises the PO, matches the invoice, and settles. It even works the tail-spend no buyer has time for.

  • Supplier negotiation agentMulti-round price + terms negotiation over chat or EDI, bounded by your should-cost.
  • Should-cost & EDI exception co-pilotValidates an 850 against contract price, UOM and MOQ before chargebacks.
  • PO → 3-way match → invoiceNative AP: PO, receipt and invoice reconciled, approved, GL-posted and paid.
  • Tail-spend automationCaptures the long tail of suppliers no human negotiates — where 3% back is pure margin.
Freight & fulfillment

Ship from the right warehouse, on the cheapest compliant lane.

The agent picks the fulfillment node, rate-shops every carrier, and consolidates loads — balancing cost, service and emissions — then books it over EDI. 5–15% off freight is typical (benchmark).

  • Multi-carrier rate-shoppingCheapest compliant rate on every shipment, parcel or LTL.
  • Ship-from & route optimizationChoose the warehouse and lane that lands it fastest for the least cost.
  • Load consolidation & EDI bookingCombine orders into fewer trucks and tender over the EDI channel.
System of record

A real ledger behind the order.

Inbox-to-ERP tools stop at a draft. Commerce360 posts the order into native finance and operations — credit, tax and the books right the moment it lands — native, or over the ERP you already run.

Native engineSAPcommercetoolsManhattan
Epicor Prophet 21Infor CloudSuite / SX.eOracle NetSuiteMicrosoft Dynamics 365AcumaticaSage

Live connectors: SAP, commercetools, Manhattan. The distribution ERPs above are on the roadmap, prioritized by where our customers run.

AP & 3-way matchInvoice, PO and receipt reconciled before anything posts.
Credit & net termsLive credit check and terms enforced at order time.
Tax engineRates, exemptions and compound tax, on the line.
Treasury & FXCash position, bank-rec and multi-currency revaluation.
MRP & BOMMulti-level bill-of-material explosion for assembled goods.
CRM 360Accounts, contacts, pipeline and a full customer view.
Powered by the Commerce360 stack

Native depth, plus our own AI products in the loop.

The order desk doesn't run alone — it orchestrates our financial-analytics and document-AI products over a native back office.

InsightPro analytics dashboard showing financial and operational metrics
InsightPro analytics

Hardcore financial & operational analytics — margin, cash, DIO and supplier scorecards — feeding every decision.

Document AI

Reads POs, invoices, contracts and spec sheets — the extraction that powers capture, matching and negotiation.

LLM orchestration

Grounded, guard-railed agents with a Commerce360-managed model on Google Cloud; in-tenant / BYO on the roadmap.

Native ERP core

The back-office system of record — inventory, orders, finance and CRM — so there is always a source of truth.

Integrations & agents

Native where it counts. Open everywhere else.

Plug into the commerce platforms, ERPs and AI assistants you already use — over open agent protocols, both as a server and a client.

Commerce platforms & marketplaces

ShopifyBigCommercecommercetoolsAdobe CommerceSalesforce CommerceSAP Commerce

ERPs & WMS

SAPManhattanNetSuiteDynamics 365Epicor P21Infor SX.eAcumaticaSage

AI assistants & agent protocols

ChatGPTClaudeGeminiCopilotPerplexityMCPGoogle AP2Stripe ACPUCP
Two-way MCP. Buyers' AI assistants order through our published MCP server (catalog, pricing, checkout over UCP, payment over AP2). Our own agents are MCP clients too — calling out to supplier, carrier and platform agents to check stock, negotiate price and tender freight. Connection is commoditized by the protocols; the orchestration and the native ledger are the moat.
Industries

One agent, tuned to your vertical.

The same orchestration core, re-skinned to the language and systems of your industry.

DISTRIBUTION

Wholesale & distribution

Order-to-cash across every channel, into WMS / TMS and the ERP you run — PHCP, MRO, industrial and building products.

Explore Distribution →
PHARMACY

Pharmacy & pharma distribution

Lowest cost per script — generic & therapeutic substitution, coupons, copay & 340B, with DSCSA and cold-chain compliance.

Explore Pharmacy →
MANUFACTURING

Discrete & process manufacturing

Order-to-make with MRP, MES and PLM — promise against capacity, drive the shop floor, keep quality in the loop.

Explore Manufacturing →
INSURANCE

Claims & policy operations

FNOL to settlement — one AI claims desk across triage, coverage, adjudication, SIU and payout, compliance built in.

Explore Insurance →
COMMODITIES

Physical commodity trading

Deal capture to settlement — price discovery, hedging, quality specs and logistics on a CTRM core (ags, metals, energy).

Explore Commodities →
See it on your channel

One agent closes the order, posts it to your ERP, and frees the cash behind it.

A 20-minute demo on your own catalog, pricing and system of record.