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Commerce360
New · AI Order Desk

Agentic commerce for B2B wholesale

ChatCommerce360 pairs a conversational AI Order Desk with a full native ERP back office — catalog, inventory, orders, financials, and tax. Run it as your ERP, or keep your system of record and connect SAP, NetSuite, and more. Net terms, contract pricing, and settlement, out of the box.

Why ChatCommerce360
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Net terms · contract pricing · KYB & fraud · SSO & SCIM · SOC 2-grade controls

Team walking a distribution-center aisle lined with blue shelving

Carriers rate-shopped

FedEx · UPS · DHL · USPS

Identity

OIDC · SAML · SCIM

Systems of record

SAP & commercetools connectors

AI

Managed model · no extra AI vendor

One platform: Sell, Fulfill, Get paid, Automate, Run it

Start with the AI Order Desk. Behind it is the full commerce backbone — five pillars that work together from the first quote to a reconciled payout.

Commerce

Sell

Catalog, contract & volume pricing, negotiated RFQ, and buyer-org approvals.

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Supply chain

Fulfill

Inventory, available-to-promise, multi-location, and carrier rate-shopping.

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Financial

Get paid

Escrow & settlement, net terms, KYB, fraud scoring, and dispute mediation.

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Agentic AI

Automate

AI Order Desk — in chat, on WhatsApp, and from emailed POs — with policy-gated agents.

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Platform

Run it

Multi-tenant isolation, SSO/SAML/SCIM, audit trail, and SOC 2-grade controls.

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Native ERP + open connectors

A native ERP — or connect the one you run

Catalog, inventory, orders, financials, and tax as a full native back office. Or keep your system of record and let ChatCommerce360 read and write to it in real time — native or integrated, per domain.

Explore the ERP
SAPcommercetoolsManhattanOracle NetSuite· soonMicrosoft Dynamics 365· soonQuickBooks / Xero· soonAvalara· soonSalesforce· soon

Healthcare & financial services

Built for regulated industries

Per-tenant isolation, an immutable audit trail, business verification, and an AI model we manage on Google Cloud with no additional AI vendor — the controls regulated buyers require, on the same wholesale backbone.

A pharmacist selecting medication from stocked shelves

Healthcare & life sciences

Med/surg and pharma distribution with lot/expiry recall traceability, DSCSA-style track-and-trace, GPO/IDN contract pricing, and the audit trail compliance demands.

Performance and finance analytics on a laptop screen

Financial services

Net terms as embedded working capital — underwriting, KYC/AML screening, real settlement, and a reconciled ledger behind SOC 2-grade controls.

A large distribution warehouse stocked floor to ceiling

From the first conversational quote to a reconciled payout — one platform behind your whole wholesale operation.

Production-grade in every pillar

From the first conversational quote to reconciled payout — the commerce backbone distributors and their buyers actually need.

Conversational AI Order Desk

Buyers order, substitute, and reorder in plain language.

A Commerce360-managed AI model drives availability checks, out-of-stock substitutions, contract-aware pricing, and checkout — turning "send me 200 of last month’s order" into a placed purchase order, with a deterministic fallback for every step.

Order capture on every channel

WhatsApp, emailed POs, storefront, and API — one pipeline.

Buyers order in a WhatsApp chat or just email a PO; the AI reads it, prices it to contract, and drops it into the same Order Desk — alongside the storefront, embeddable widget, and order API. Every order lands in one catalog, credit line, and settlement flow.

Net terms & trade credit

Invoice approved buyers instead of charging up front.

Credit-underwriting approves buyers for net-30/60 terms; they receive an invoice due in N days rather than an immediate charge, with spend mandates and purchase-approval chains for larger orders.

Contract & volume pricing

Per-buyer price lists and tiered quantity breaks.

Customer-specific price lists layer onto listings, with negotiated RFQ (offer → counter → accept), volume tiers, and tax-exemption certificates for resale.

Carrier rate-shopping

Query every enabled carrier, pick the cheapest.

Native rate-shopping fans out to FedEx, UPS, DHL, and USPS (plus custom carriers), auto-selects the lowest landed cost at checkout, and buys the label — or exposes a side-by-side comparison for operators.

Trust, KYB & settlement

Real money movement on a verified two-sided market.

Stripe Connect escrow, settlement with reconciliation and clawback, business verification (KYB) with sanctions screening, fraud scoring, and dispute mediation with SLA timers.

Enterprise identity & compliance

SSO, SCIM, audit, and SOC 2-grade controls.

Federated OIDC / SAML sign-in, SCIM 2.0 provisioning, an immutable audit trail, per-tenant data isolation, and evidence export for security reviews.

How the Order Desk works

  1. 1

    Buyers ask in plain language

    “Reorder last month, but swap anything out of stock.” The Order Desk reads intent — no SKU hunting.

  2. 2

    The agent checks, substitutes, prices

    Live availability, out-of-stock substitutions, and contract-specific pricing — each step with a deterministic fallback.

  3. 3

    Orders place, ship, and settle

    Net-terms invoicing or escrow checkout, cheapest-carrier rate-shopping, and reconciled settlement to sellers.

Ready for security review

SOC 2-grade controls, SSO/SAML and SCIM, per-tenant isolation, and an immutable audit trail — with a Commerce360-managed AI model and no additional AI vendor.

Security & Trust

Bring your wholesale business online

See the conversational Order Desk run against your own catalog, terms, and carriers.

  • No rip-and-replace
  • Your carriers & terms
  • Managed AI, no extra vendor
Book a demo