Agentic AI
Automate
A conversational AI Order Desk and an agent layer across the workflow.
The busywork — keying orders, chasing substitutions, drafting quotes, retyping emailed POs — is exactly what AI is good at, if it’s grounded in your real catalog, pricing, and inventory.
What’s included
Conversational Order Desk
Buyers order, substitute, and reorder in plain language, backed by a Commerce360-managed AI model with a deterministic fallback for every step.
WhatsApp ordering
Buyers search, build a cart, and check out inside a WhatsApp chat — contract pricing, net-terms checkout, and a signable net-30 invoice, all in the thread.
Email & PO intake
The AI reads inbound order emails and POs — prose, tables, and PDF/CSV/Excel attachments — prices every line to contract, and replies with a one-click confirm; anything uncertain waits in an Order Inbox.
Policy-gated agent framework
Domain agents act within guardrails — every action is checked, not blindly executed.
MCP tool surface
Commerce tools exposed to AI agents over the Model Context Protocol, so assistants can transact safely.
Outcomes
- “Reorder last month, swap anything out of stock” becomes a placed PO.
- An emailed PO comes back priced, with one click to confirm.
- A Commerce360-managed model on Google Cloud — no additional AI vendor to onboard.
The rest of the platform
See Automate in a live demo
Book a demo and we’ll run the Order Desk against your catalog, terms, and carriers — no rip-and-replace.