By industry · Medical & surgical distribution
Regulated wholesale, handled end to end
Lot and expiry tracking with recall traceability, GPO/IDN contract pricing, an AI co-pilot for EDI exceptions, and fleet rate-shopping — on one platform with the immutable audit trail compliance demands.
The challenge
- Lot/expiry and recall traceability (DSCSA-style) requirements.
- Complex contract pricing across GPOs, IDNs, and individual facilities.
- EDI exceptions (850/855/856/810) that stall order-to-cash and risk chargebacks.
- Freight and fleet cost on time-sensitive, compliant shipments.
- Audit and compliance scrutiny on every transaction.
How ChatCommerce360 helps
Lot & expiry tracking
Native FEFO warehouse handling and recall traceability for regulated goods.
GPO/IDN contract pricing
Customer-specific price lists across facilities, enforced automatically and fully audited.
EDI exception co-pilot
AI triages and auto-resolves rule-following EDI exceptions, routing only the genuine judgment calls to a person.
Fleet & carrier rate-shopping
Lowest compliant landed cost picked automatically on every shipment.
Net terms with credit controls
Underwritten trade credit for facilities, with spend limits and holds.
See it run on your own data
Book a demo and we’ll run the Order Desk against your catalog, terms, and carriers — no rip-and-replace.