FAQ
Frequently asked questions
- What is ChatCommerce360?
- ChatCommerce360 is a multi-tenant, two-sided B2B wholesale marketplace platform. It pairs a conversational AI Order Desk with the commerce backbone distributors need: net terms, contract pricing, carrier rate-shopping, business verification, and settlement.
- How does the AI Order Desk work?
- Buyers describe what they need in plain language. The Order Desk checks availability, proposes substitutions for out-of-stock items, applies contract-specific pricing, and places the order — backed by a Commerce360-managed large language model with a deterministic fallback for every action.
- Does it support net terms and invoicing?
- Yes. Credit-approved buyers are invoiced on net-30/60 terms instead of being charged immediately, with spend mandates and multi-approver purchase chains for larger orders.
- Which carriers are supported for shipping?
- FedEx, UPS, DHL, and USPS are supported natively, plus custom carriers. Native rate-shopping queries every enabled carrier and selects the cheapest option at checkout.
- Is ChatCommerce360 enterprise-ready?
- Yes. It provides federated SSO (OIDC and SAML), SCIM 2.0 provisioning, an immutable audit trail, per-tenant data isolation, fraud and KYB screening, and SOC 2-grade controls with evidence export.
- Where does the AI model run?
- The Order Desk runs on a Commerce360-managed model: Google models on Vertex AI, served by Google Cloud under our agreement, with automatic failover between models — no additional AI vendor. Nothing is self-hosted today. Bringing your own model (in your own cloud, or with your own provider key) and a dedicated self-hosted tier are on the roadmap, not yet available.
Still have questions?
Email support@chatcommerce360.com for support, or demo@chatcommerce360.com to see it on your own catalog.