By industry · Healthcare & life sciences
Regulated healthcare commerce, audit-ready
Med/surg and pharma distribution and provider procurement on one platform: lot/expiry recall traceability, DSCSA-style track-and-trace, GPO/IDN contract pricing, an EDI exception co-pilot, and a Commerce360-managed AI model with strict tenant isolation — all behind an immutable audit trail.
The challenge
- HIPAA exposure wherever an order touches patient-linked data.
- DSCSA pharma track-and-trace and lot-level recall traceability.
- FDA UDI / GUDID device identification across the catalog.
- GPO/IDN contract pricing across facilities, fully audited.
- AI data-governance: models that must not see or leak sensitive data.
How ChatCommerce360 helps
Lot/expiry & recall traceability
Native FEFO handling with lot genealogy and DSCSA-style track-and-trace for regulated goods.
GUDID catalog & GPO/IDN pricing
FDA device identification plus facility-specific contract pricing, enforced automatically and audited.
Managed AI with tenant isolation
The Order Desk runs on a Commerce360-managed model served by Google Cloud — no additional AI vendor — with a safety check on every answer. The model is served from Google’s global endpoint today; bring-your-own-model and a dedicated tier are planned for workloads that need regional or in-tenant processing.
Immutable audit + evidence export
Every transaction logged and exportable for compliance review. (Controls are in place; a SOC 2 report is in progress.)
See it run on your own data
Book a demo and we’ll run the Order Desk against your catalog, terms, and carriers — no rip-and-replace.