Channels
One order pipeline, every channel
Wholesale buyers order however they want — over WhatsApp, by emailing a PO, by chat, on your storefront, through EDI, by API, or through an AI assistant. ChatCommerce360 captures them all into the same backbone, so there are no channel silos to reconcile.
- One catalog & contract pricing
- One credit line & net terms
- One inventory pool
- One tax & settlement pipeline
Available today
Real, shipped channels. A few are deliberately scoped — where they are, we say exactly what’s live and what’s next.
AI Order Desk
Order by conversation.
Buyers place orders, accept substitutions, and reorder in plain language — from first question to checkout in a single chat.
Digital storefront
Self-serve buyer portal.
A full B2B storefront — catalog search, cart, contract pricing, and checkout — so buyers can order themselves, around the clock.
Buyers can check out on net terms today. Paying by card with Google Pay works in test mode; production is pending Google’s review.
Embeddable widget
Drop-in chat commerce.
Embed the AI Order Desk on any site or customer portal with a snippet — same catalog, pricing, and checkout behind it.
API & headless
Programmatic ordering.
A full order API with per-tenant API keys — wire ordering into an ERP, a procurement script, or your own front end.
Marketplace
Two-sided marketplace.
Sellers list, buyers order across sellers, and escrow, take-rate, and settlement are handled end to end.
WhatsApp ordering
Order over WhatsApp — search, cart, checkout.
Buyers search your catalog with swipeable product cards, build a cart in the chat, reorder with a one-tap “⚡ Buy 1,” and check out on net terms — all inside WhatsApp. Linked numbers get contract pricing, and net-30 invoices arrive as a PDF they can sign in the chat.
Net-terms checkout is live, with rendered cart and receipt images. Paying by card opens a secure page (test mode until production keys); native WhatsApp Pay is supported for India (opt-in). Requires a connected WhatsApp Business number.
Email & PO capture
Email a PO — it comes back priced.
Buyers send an order email or PO and the AI reads it — prose, tables, and PDF/CSV/Excel attachments — prices every line against their contract, and replies with a one-click confirm link. Order confirmations and shipping updates continue on the same email thread.
Uncertain orders land in an Order Inbox for an operator to review; per tenant, you can auto-reply above a confidence threshold. Sending replies needs a connected email provider (Postmark, SendGrid, or Resend).
EDI
EDI 850 → 855, with an exception co-pilot.
Ingest purchase orders and return acknowledgements, with a co-pilot that flags price, unit-of-measure, MOQ, and item mismatches before they become chargebacks.
Live today as an 850→855 exception co-pilot. Full X12 translation (856/810) and VAN transport are on the roadmap.
Voice ordering
Order by voice.
Speech-to-text and text-to-speech drive a spoken Order Desk, with telephony hooks for callbacks.
Voice capture is live. A fully managed call-center pipeline is on the roadmap.
Rep & back-office entry
Rep-assisted & PO order entry.
Reps and operators quote and place orders on a buyer’s behalf, and back-office teams enter and approve B2B purchase orders.
Rep-assisted and back-office PO entry are live. A dedicated in-branch/counter POS is on the roadmap.
AI assistants (UCP & MCP)
Let AI assistants order for your buyers.
An open Universal Commerce Protocol and MCP interface: an assistant links to a buyer’s account with their consent, then searches the catalog, checks out on contract prices, and tracks orders.
Live and tested end to end with our own test assistant. Availability inside third-party assistants depends on each provider’s merchant enrollment; Google’s agentic checkout enrollment is pending.
On the roadmap
More chat apps and procurement channels we’re planning next. We list them honestly as planned — not as if they ship today.
Shipping updates on WhatsApp
Shipped and delivered, pushed to chat.
Order confirmations already arrive in the WhatsApp chat; proactively pushing shipping and delivery updates there is next.
Messenger & Instagram DMs
Order from Facebook Messenger and Instagram.
The same AI Order Desk in Messenger and Instagram direct messages, on the same catalog, pricing, and checkout.
Telegram
Order through a Telegram bot.
A Telegram bot that runs the AI Order Desk, with the same checkout hand-off as every other channel.
SMS & RCS
Order by text message.
Reorders and order updates over SMS, with richer RCS messages where the buyer’s phone supports them.
Apple Messages for Business
Order from Apple Messages.
We’re exploring the AI Order Desk in Apple Messages for Business; it requires Apple’s business onboarding.
Punchout / procurement
Punchout into procurement suites.
cXML / OCI punchout catalogs into Coupa, Ariba, and SAP procurement.
Counter & will-call POS
In-branch point of sale.
A point-of-sale for trade counters and will-call pickup, on the same catalog and pricing.
Order capture on every channel
Tell us how your buyers order today — we’ll show the same catalog, pricing, and terms responding on each one.